I don't see my position

If you placed an order that should have filled and your position isn't visible yet:

1. Wait ~10 seconds

Positions are read directly from the blockchain. There's a short delay between the on-chain settlement and the page reflecting it.

Refresh the portfolio page after about 10 seconds. The position usually appears.

2. Check open orders

A limit order can be open without ever filling. If your order is still on the book waiting, it's under Open Orders on the portfolio, not under Positions.

If that's the case, the order is fine. It'll fill when the market reaches your price, or you can cancel and re-price.

3. Check the right wallet

If you've linked multiple wallets, the portfolio defaults to the primary wallet. Switch to the wallet that signed the order in the wallet menu, or change the primary in Settings → Account.

4. Verify on-chain

Open a block explorer (e.g., Polygonscan) and look up your address. Filter for the Exchange contract or the CTF (conditional tokens) contract — see Verifying balances on-chain for how.

If the position is on-chain but 4rho doesn't show it after a refresh, that's a sync issue we want to know about. open a support ticket with:

• Your wallet address.
• The market URL.
• The transaction hash of the fill (from your wallet history or Polygonscan).

5. Check that the order actually settled

Limit orders rest until matched. They don't show as positions until the trade is settled on-chain by the matching engine. The portfolio distinguishes:

• Open orders — signed, on the book, not yet matched.
• Active positions — matched and settled, currently held.

If your "fill" was actually just an order placement, it's still in Open Orders.

6. Slow chain reorg (rare)

Polygon can occasionally reorg blocks. If the fill landed in a block that was reorganized out, the matching engine will re-settle it on a new block within a few seconds. The position appears once that finalizes.

If 30 seconds have passed and nothing has appeared, contact support.