I won but can't claim

Most claim issues fall into one of these buckets.

1. The market hasn't fully resolved yet

Just because a game is over doesn't mean the market is finalized. Market resolution goes through a 6-hour timelock:

Event ends → market shows Pending.
Admin proposes a result → countdown starts.
Second admin confirms → countdown continues.
6 hours pass → anyone can finalize.
Market shows Resolved → Claim button appears.

If you don't see a Claim button, open the market page and check the status. If it says Pending or shows a countdown, you're in the timelock window. Wait it out.

2. You're connected with a different wallet

Claims must be signed by the same wallet that placed the original trade. If you've linked multiple wallets and the active wallet isn't the one that holds the position, the Claim button won't appear.

Fix: switch the active/primary wallet to the one that placed the order. The Claim button reappears immediately.

3. Insufficient gas

Claiming is an on-chain transaction. Your wallet needs a tiny amount of POL to pay the network fee.

Fix: top up POL — see Insufficient gas.

4. The market voided

If the market resolved as void (see Voided and refunded markets), both YES and NO redeem at the same price — typically about 50¢ per share. The Claim button still appears; the redeemed amount is the void price, not $1 per share.

That isn't broken; that's how voids work.

5. Already claimed

If you (or anyone using your wallet) already redeemed the position, the button disappears. The funds went to your free balance at claim time.

Check the Fund movements tab of your portfolio for an entry matching the market and the claim time. Or look up the redeem transaction on Polygonscan.

What to send if you contact support

If none of the above explains it, open a support ticket with:

The market URL.
Your wallet address.
The transaction hash of the original order fill.
Whether the market currently shows Pending, Resolved, or something else.

We can look up the on-chain state and tell you exactly what's going on. The faster the timelock window is still open (if applicable), the more options we have if there's an actual problem.

1. The market hasn't fully resolved yet

Just because a game is over doesn't mean the market is finalized. Market resolution goes through a 6-hour timelock:

Event ends → market shows Pending.

Admin proposes a result → countdown starts.

Second admin confirms → countdown continues.

6 hours pass → anyone can finalize.

Market shows Resolved → Claim button appears.

If you don't see a Claim button, open the market page and check the status. If it says Pending or shows a countdown, you're in the timelock window. Wait it out.

2. You're connected with a different wallet

Fix: switch the active/primary wallet to the one that placed the order. The Claim button reappears immediately.

What to send if you contact support

If none of the above explains it, open a support ticket with:

The market URL.

Your wallet address.

The transaction hash of the original order fill.

Whether the market currently shows Pending, Resolved, or something else.

We can look up the on-chain state and tell you exactly what's going on. The faster the timelock window is still open (if applicable), the more options we have if there's an actual problem.