Self-exclusion

Self-exclusion is the permanent, irreversible version of a cooling-off. Once applied, you cannot trade from this account again. Withdrawals stay open so you can recover any remaining balance.

If you're considering this, please first read the resources in Settings → Responsible Gaming. Helplines and treatment options are listed by region.

What self-exclusion does

Trading is permanently blocked. New orders are rejected at the server level. The API rejects them too.
Existing open orders are cancelled when self-exclusion takes effect. You don't have to manually clean up.
Existing positions remain. They continue to settle as markets resolve. Winning positions remain claimable.
Withdrawals stay open. Cash out, send USDC, redeem positions — all of it works as normal so you can recover everything you hold.
Sign-in stays open for the same reason.

How to self-exclude

Open Settings → Responsible Gaming → Self-exclusion.
Read the warning. It explains that this is permanent.
Type the confirmation phrase the UI shows.
Confirm.

You'll see an immediate confirmation that self-exclusion is active. A confirmation email is also sent.

Reversing it

You can't. There is no support path to lift a self-exclusion. We won't accept the request even if you call, email, or escalate.

This isn't us being inflexible — it's the entire point. If you could lift it, the tool wouldn't be self-exclusion; it'd be a cooling-off.

What if I want a less-permanent option?

Use a cooling-off period. Cooling-offs run for a fixed window (24 hours to indefinite) and can be extended. They cannot be ended early, but they do eventually run out — unlike self-exclusion.

You can also tighten your deposit, loss, and wager limits to slow trading without stopping it.

A new account is not a workaround

Creating a new account to bypass self-exclusion is a violation of the terms of service. We use a combination of signals to detect this and will block the new account. The original self-exclusion remains.

If you're in crisis

The Settings → Responsible Gaming page lists national helplines. Some are 24/7. They can help even if you don't think they can.