Self-exclusion
Self-exclusion is the permanent, irreversible version of a cooling-off. Once applied, you cannot trade from this account again. Withdrawals stay open so you can recover any remaining balance.
If you're considering this, please first read the resources in Settings → Responsible Gaming. Helplines and treatment options are listed by region.
What self-exclusion does
- Trading is permanently blocked. New orders are rejected at the server level. The API rejects them too.
- Existing open orders are cancelled when self-exclusion takes effect. You don't have to manually clean up.
- Existing positions remain. They continue to settle as markets resolve. Winning positions remain claimable.
- Withdrawals stay open. Cash out, send USDC, redeem positions — all of it works as normal so you can recover everything you hold.
- Sign-in stays open for the same reason.
How to self-exclude
- Open Settings → Responsible Gaming → Self-exclusion.
- Read the warning. It explains that this is permanent.
- Type the confirmation phrase the UI shows.
- Confirm.
You'll see an immediate confirmation that self-exclusion is active. A confirmation email is also sent.
Reversing it
You can't. There is no support path to lift a self-exclusion. We won't accept the request even if you call, email, or escalate.
This isn't us being inflexible — it's the entire point. If you could lift it, the tool wouldn't be self-exclusion; it'd be a cooling-off.
What if I want a less-permanent option?
Use a cooling-off period. Cooling-offs run for a fixed window (24 hours to indefinite) and can be extended. They cannot be ended early, but they do eventually run out — unlike self-exclusion.
You can also tighten your deposit, loss, and wager limits to slow trading without stopping it.
A new account is not a workaround
Creating a new account to bypass self-exclusion is a violation of the terms of service. We use a combination of signals to detect this and will block the new account. The original self-exclusion remains.
If you're in crisis
The Settings → Responsible Gaming page lists national helplines. Some are 24/7. They can help even if you don't think they can.